Shipping Policy

Thank you for shopping with Arthaya! We strive to deliver your order quickly and safely. Please read the details below regarding our shipping practices.

1. Order Processing

Orders are usually processed within 1 to 3 business days after payment confirmation.

2. Shipping Methods & Delivery Times

Standard Shipping (UK): 3 to 7 business days
Express Shipping (UK): 1 to 3 business days (additional charges apply)
International Shipping: Delivery times vary by destination, typically 7 to 21 business days

3. Shipping Costs

Shipping fees are calculated at checkout based on your delivery address and chosen shipping method.

4. Order Tracking

Once your order has been dispatched, you will receive a confirmation email with a tracking number (where available), allowing you to monitor your package.

5. Lost or Delayed Shipments

Although we work with reliable carriers, delays or losses can occasionally happen. If you haven’t received your order within the estimated delivery time, please contact us at support@arthaya.shop and we will assist you promptly.

6. Customs and Import Duties

For international orders, customs fees, taxes, or import duties may apply depending on your country's regulations. These charges are the responsibility of the recipient.

7. Address Accuracy

Please ensure your shipping address is complete and accurate. We cannot be held responsible for orders shipped to incorrect addresses due to customer error.

Last updated: 5 July 2025